Returns

If you would like to return an item, please contact us for authorization on a return. Your refund will not include shipping charges. Your refund will also not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.

The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will refund your by Paypal and send you an email stating that your return is completed.

Exchanges

You can exchange your purchase for up to 7 days after you got your parcel (the date will be showed on delivery company’s the tracking website). All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the name and color you would like to exchange your item for so we can place the new item on hold for you.

The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.

We are always here to help, if you have questions just email us ( order@handbagrush.com ) or call our customer service team at 0086-13799683252