Free Shipping on all orders over $80

We pay for your shipping on all orders over $80 shipped to USA, Canada, Australia, UK, France….(EMS).

Shipping Methods

Packages are shipped via EMS, TNT, DHL and UPS to all other destinations.

Shipping Time

The estimate shipping time is about 7-8 days to the most countries. All orders placed before 2:00 PM EST Monday-Friday will be shipped the same day. If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. 

Lost Shipments

All shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.

Incorrect Addresses

Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge.

Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.

Returns

If you would like to return an item, please contact us for authorization on a return. Your refund will not include shipping charges. Your refund will also not include shipping charges that you may incur when sending merchandise back to us. All return shipping costs are the responsibility of the customer.

The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will refund your by Paypal and send you an email stating that your return is completed.

Exchanges

You can exchange your purchase for up to 7 days after you got your parcel (the date will be showed on delivery company’s the tracking website). All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the name and color you would like to exchange your item for so we can place the new item on hold for you.

The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.

We are always here to help, if you have questions just email us ( order@handbagrush.com ) or call our customer service team at 0086-13799683252

Conditions:

1. You must allow enough time for the carrier to deliver your package. It can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.

2. You must notify us by email if your package has not arrived, or if you received damaged merchandise.

3. Please don't try to file a false claim. We are informed as each package is delivered; we will be able to check if your package was delivered to you or not. If the carrier can provide confirmation that the package was delivered, we will not send a replacement. Likewise, we inspect each item before it ships. We can tell the difference between damage done in shipping and damage that had to be done by mishandling. Sorry that we had to include this paragraph, but while most customers are wonderful, there are always "bad apples" who ruin it for everyone and make us take these strict measures. Thanks for your attention.

Guaranteed Delivery

We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.